Primus Commercial Laundry Equipment Repair | National Appliance Repairs
Primus builds industrial and commercial laundry equipment -- washing machines, tumble dryers, flatwork ironers. Hotels, restaurants, nursing homes, hospitals, laundromats, and catering operations rely on Primus gear to handle high-volume linen work. When a Primus washing machine breaks down, linen backs up. When an ironer fails, you can't process clean linens fast.
Primus is one of Europe's leading commercial laundry manufacturers with 100+ years of experience. The equipment runs hard in hospitality and institutional settings across Australia. We've been repairing Primus laundry equipment for 15+ years. We understand how these machines work and how to get them running again.
15+ Years of Expert Service
Thousands of appliances repaired completed across domestic and commercial appliances nationwide.
12M warranty on parts & 3m warranty on labour
Every repair backed by comprehensive warranty coverage – 12 months on parts, 3 months on labour.
About Primus Commercial Laundry Equipment
Primus: Industrial Strength Laundry for High-Volume Operations
Primus is part of Alliance Laundry Systems, one of the world's largest commercial laundry manufacturers. Founded over a century ago in Europe, Primus specializes in professional washing machines, tumble dryers, and flatwork ironers designed for hotels, restaurants, hospitals, nursing homes, coin-operated laundromats, and large commercial laundries.
Primus equipment is engineered for reliability, efficiency, and longevity. The machines are built to handle thousands of wash and dry cycles without failure. They're designed for rough treatment -- loads can be heavy, cycles run continuously, and downtime costs money. That's why Primus machines are built tough.
The company offers a 3-year warranty on parts for equipment produced since 2021, which shows confidence in their build quality. But even with solid engineering, wear happens. Motors fail. Pumps clog. Valves stick. Control boards develop faults. When something breaks, it needs expert service from someone who knows Primus systems.
What We Repair: Primus Laundry Equipment
Washing Machines
Commercial-grade washers in various sizes for high-volume linen processing. Models include front-load extractors and continuous batch units. We repair motor failure, pump blockage, valve malfunction, electrical control faults, and seal degradation.
Tumble Dryers
High-capacity dryers for hospitality and institutional linen. We service motor failure, heating element issues, lint filter blockage, and thermostatic control problems.
Flatwork Ironers
Roller-based pressing equipment for sheets, pillowcases, and flat linens. Heavy-duty machines that run continuously in large operations. We repair roller misalignment, steam pressure loss, control board failure, and motor wear.
Combination Units
Washer-extractor units that wash and spin-dry in one cycle. We diagnose multi-component failures and repair individual systems.
Control Systems
Electronic controls, timers, and display panels that manage cycle operation. We test and replace faulty control boards and sensors.
Pump Systems
Water inlet and discharge pumps that move water in and out of washers. We clear blockages, test pump operation, and replace failed units.
Motor Assemblies
Drive motors for washers, dryers, and ironers. We test for operation and replace worn or burned-out motors.
When Primus Laundry Equipment Breaks Down: Common Problems We Fix
Washer Won't Fill With Water
Inlet valve stuck closed. Water supply turned off. Hose kinked or blocked. We check water supply and test the inlet valve, clearing blockages if needed.
Washer Won't Drain
Discharge pump clogged. Drain hose blocked. Pump motor failure. We clear hose blockages and test the pump motor.
Washer Motor Won't Turn
Electrical supply lost. Thermal overload tripped. Motor bearing seized. We verify power and check the overload switch. If the motor is seized, replacement is needed.
Dryer Won't Heat
Heating element burned out. Thermostat failed. Electrical supply lost. We test the heating element and thermostat with diagnostic equipment.
Dryer Runs But Clothes Stay Damp
Lint filter clogged, restricting airflow. Drum roller worn, tumble action weak. We clean the filter and inspect the drum rollers.
Tumble Action Weak or Stops
Drive belt broken. Pulley worn or misaligned. Drum bearing failure. We inspect the belt and pulley, replacing as needed.
Control Panel Won't Respond
Electrical connection loose. Control board failure. Display unresponsive. We test the connections and diagnose control board faults.
Steam Pressure Low or No Steam
Boiler heating element failure. Pressure valve stuck. Steam line blocked. We test the heating element, check the valve, and clear steam lines.
Ironer Rollers Misaligned
Manual or automatic alignment out of specification. We realign the rollers and verify pressure settings.
Loud Noise During Operation
Bearing wear. Pulley wobble. Drive belt fraying. We diagnose the noise source and replace worn components.
Cycle Won't Complete
Timer stuck. Control board halt. Overload switch engaged. We test the timer circuit and control board logic.
Our Solution: Primus Laundry Equipment Repair That Works
You call because a Primus machine is down. Linen work stops. Housekeeping can't keep up. In hospitality and institutional settings, a broken washer or dryer disrupts daily operations immediately.
You tell us which machine is down and what happened. Did the wash cycle fail? Won't the dryer heat? Is the ironer producing weak steam? We ask about the model and how long it's been in service. Then we schedule a visit, often same-day.
Our technician arrives with Primus expertise and diagnostic tools. They check for power. They test pump operation, motor performance, and control board function. They inspect wear components like drum rollers and heating elements. If parts are in stock, they quote and proceed. If parts need sourcing, they provide a written estimate before ordering.
Most Primus laundry repairs finish same-day when parts are available. We use genuine Primus parts or approved manufacturer equivalents. Your repair is backed by a 12-month parts warranty and 3-month labour warranty.
Why Choose us?
Why Choose National Appliance Repairs for Primus Equipment
National Appliance Repairs is Australia's trusted partner for appliance repair services. With over 15 years of industry experience, we've built our reputation on honest pricing, rapid response times, and lasting solutions.
Same-Day Appointments Available (Subject to availability)
No long waits. We schedule repairs for your convenience, often on the same day you call.
Fixed-Price Quotes
We provide clear, upfront pricing before any work begins. Service call rates vary by appliance type and brand, with labour and parts quoted and approved before we proceed.
12-Month Warranty
Every repair backed by our comprehensive warranty – 12 months on part, 3 months on labour.
Urgent Repairs
We service Melbourne, Sydney, Brisbane, Adelaide, and Perth. Not sure if we can reach you? Give us a call to check!
Repair or Replace – We Handle Both
We service major domestic and commercial kitchen and laundry appliance brands and models.
Authorised Service Agents
We service major domestic and commercial kitchen and laundry appliance brands and models.
Fully Qualified Technicians
All our fully qualified, in-house trained technicians carry genuine, high-turnover parts for major brands in their vans.
Australia-Wide Metro Coverage
We service Melbourne, Sydney, Brisbane, Adelaide, and Perth. Not sure if we can reach you? Give us a call to check!
Live Office Support
Our office team is available Monday to Friday, 8:30 AM–7:00 PM, and Saturday, 8:30 AM–4:30 PM, to book repairs, confirm availability, or answer questions.
Honest, On-site Advice
Sometimes repair isn't the best option. We’ll tell you if replacement is smarter.
All Domestic & Commercial Brands
We service major domestic and commercial kitchen and laundry appliance brands and models.
Client Testimonials
Client Testimonials
Thousands of Australian hospitality venues, hospitals, and laundries have trusted National Appliance Repairs to fix their Primus laundry equipment. Here's why.
FAQS
Frequently Asked Questions About Primus Laundry Equipment Repair
How often should commercial washers be serviced?
Monthly inspection of seals, hoses, and pump performance keeps problems from developing. Preventive maintenance extends equipment life and reduces emergency repairs. We can schedule regular service visits to keep Primus machines running smoothly.
Can you repair a Primus ironer if the steam pressure is low?
Yes. Low steam usually means the boiler heating element is failing or scaling. We test the element and clear mineral buildup in the steam line. If the heating element has failed, replacement restores full steam pressure.
What causes a Primus washer to get stuck mid-cycle?
Usually a control board halt triggered by a sensor fault -- water level sensor, temperature sensor, or motor current sensor. We read the fault code and test the faulty sensor, replacing it if necessary.
How long do Primus washing machine seals last?
Drum and shaft seals typically last 5--7 years under heavy use. They degrade from constant water exposure and high spin speeds. When seals fail, water leaks from the tub. Replacement is straightforward on Primus units.
Do you stock common Primus replacement parts?
We stock high-turnover parts like pump seals, hose fittings, and inlet valves. Motors, heating elements, and control boards are sourced quickly through the Primus distribution network. Most parts arrive within 2--5 business days.
Can a Primus dryer be repaired if the drum won't turn?
Yes. Usually it's a broken drive belt or worn drum roller. If the motor itself has failed, that's a larger repair, but most drum rotation problems are belt or roller related and are straightforward fixes.
Contact us
Book Your Primus Laundry Equipment Repair Today
Get your Primus equipment fixed. Same-day service available in many areas with transparent pricing, qualified technicians, and warranty protection.
Call us on 1300 434 380
Or leave a message using the form below.
Same-Day Repairs Available
*subject to availability
12-month parts warranty | 3-month labor warranty
Servicing Australia since 2009
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or leave a message using the form below