Expert Appliance Repairs

The general minimum cost for a service call is  $180 (+GST) when needing your appliance repaired. At National Appliance Repairs, our service call is $198.00 this includes the first 30min of labor, after the first 30min of labor we charge $49 every 15min plus the cost of any spare parts if required.

Usually, it is much cheaper to repair your appliance than replace. But it depends on the damage to your appliance, the time it takes to repair as well as the parts needed. In some cases, it may be more affordable for you to replace your appliance rather than get it repaired.

But generally, you can expect it to be cheaper to repair your appliance and we estimate it to be 5 – 10% cheaper.

Some examples of how much it would cost to repair an appliance are:

• Washing machine not draining water. This will usually be a blockage and will usually take 30min to repair thus $198.00 plus the cost of a new drain pump will be $125.00
• Oven not heating, service call $180.00 plus replacement element will cost $121.00
• Fridge not cooling, service call $180.00 plus evaporator fan motor will cost $145.00

When figuring out how long it can take to repair an appliance, it depends on a range of factors such as the appliance itself, the damage done and whether spare parts are needed.

Generally, we hold a large variety of parts in our vans so getting your appliance up and running on the day has a high chance. However, if the part is not on hand or not in stock, you can expect to wait for 3 to 5 days or 7 to 10 business days.

But generally, you can expect it to be cheaper to repair your appliance and we estimate it to be 5 – 10% cheaper.

Some examples of how much it would cost to repair an appliance are:

• Washing machine not draining water. This will usually be a blockage and will usually take 30min to repairs thus $198.00 plus the cost of a new drain pump will be $125.00
• Oven not heating, service call $198.00 plus replacement element will cost $121.00
• Fridge not cooling, service call $198.00 plus evaporator fan motor will cost $145.00

Again this depends on a range of factors from the appliance itself to what sort of damaged has occurred.

For example, a commercial dishwasher not draining can cost you $242 plus the cost of a drain pump will set you back $396. If your fridge is not colling, the service call would be around $242 plus the replacement of an evaporator fan motor would cost $345.

The lifespan of an electrical appliance can vary greatly depending on the type of appliance, brand, model, and how well it’s maintained. On average, appliances like refrigerators and ovens can last 10 to 15 years, while smaller appliances like microwaves or washing machines may last around 7 to 12 years. Regular maintenance can help extend the life of your appliance.

Larger appliances such as refrigerators and ovens are built to last due to their integral role in daily household activities. Their longevity is often a reflection of their robust design and construction. But even these appliances require regular care and maintenance to ensure optimal performance and longevity. Cleaning, timely servicing, and proper usage can significantly extend an appliance’s lifespan. 

Timely servicing includes having a professional periodically check the appliance to ensure all parts are functioning correctly, and to identify and fix any potential issues before they become bigger problems. For example, a refrigerator may need its seals checked and replaced to keep it running efficiently, or an oven might require calibration to ensure it heats up to the correct temperature.

Smaller appliances like microwaves and washing machines also have their own average lifespan. But, just like larger appliances, their life expectancy can be influenced by the brand’s quality, frequency of usage, and level of maintenance. For instance, overloading a washing machine can accelerate wear and tear, reducing its lifespan. Similarly, frequent use of a microwave without cleaning food spills and residues can lead to inefficiency and eventually, a shorter lifespan.

The timeframe for returning faulty goods can depend on the retailer’s return policy, but it’s usually within 30 days of purchase. However, under the Australian Consumer Law, consumers have the right to return a product and get a refund if the product has a major fault. If you’ve purchased a faulty appliance, we recommend contacting the retailer as soon as possible.

Most retailers provide a specific window during which returns for faulty goods are accepted. This period varies among retailers but typically falls within the first 30 days after purchase. Regardless of the retailer’s policy, the Australian Consumer Law provides broad protection to consumers against faulty goods. If a product has a major fault, consumers have the right to demand a refund, irrespective of when the fault was discovered. It is crucial to communicate with the retailer as early as possible in this case. 

A ‘major problem’ includes scenarios where a product fails to meet acceptable quality standards—for example, if it’s unsafe, is significantly different from the sample or description, doesn’t do what the business said it would, or what you asked for and can’t be easily fixed.

Under the Australian Consumer Law, if a product you’ve purchased is faulty, unsafe, doesn’t match the description, or doesn’t do what it’s supposed to, you have the right to a repair, replacement or refund. This applies to all products, including electrical appliances. If the problem with the product is minor, the seller can choose to offer a free repair instead of a replacement or refund.

Our consumer laws are extremely robust, and are designed to protect buyers from defective or misleading products. If a product is faulty, unsafe, not as described, or fails to perform its function, consumers have the right to seek redress. This could be in the form of a repair, replacement, or refund, depending on the severity of the issue.

It’s important to note that if the fault is deemed minor, the seller has the discretion to offer a free repair instead of a replacement or refund. In such cases, the product is usually repaired and returned to the customer. If the same problem reoccurs or if the repair does not resolve the issue, then the consumer can again exercise their rights for a replacement or refund.

Typically you’ll need a receipt to return a defective item as it serves as proof of purchase. If you don’t have a receipt, other types of proof of purchase may be accepted, such as a credit card statement. It’s always best to keep your receipts or some form of proof of purchase for any items you buy, in case you need to return them in the future.

Keeping your receipt is crucial when it comes to returning a defective item. It serves as your proof of purchase and details the transaction. Without it, returning an item can become complicated, as retailers typically require proof of purchase to process returns or refunds.

If you’ve misplaced your receipt, it’s not the end of the world. Other forms of proof of purchase, like credit card statements or bank statements, may be accepted. These documents should clearly show the details of the transaction, including the name of the retailer, the product purchased, and the date of purchase. Always remember to keep track of your purchases to make potential returns or refunds smoother.